If hiku is unresponsive even after charging for a few hours, you may need to reboot it. First determine if you have a first or second generation hiku by viewing the pictures below.
|Second generation hiku|
|For second generation hiku, simply hold the shiny metal button down 20 seconds and the device will reset. When performing a reset, make sure hiku is plugged into a charger.|
|First generation hiku|
For first generation hiku, a reset is done via a pin-reset. You should only attempt a pin-reset if instructed to by customer support.
At the bottom of the micro-USB charging port you will notice a small pin-hole shown in the picture below. Hold the device logo side up as shown in the picture, and insert the tip of a small safety pin into the hole. Slide it into the hole at a slight angle, roughly 30 degrees, until you hit the reset pin. The reset pin is small, so you may have to fish for it a bit.